Working for a builders’ merchant requires a blend of knowledge, customer service skills, and an understanding of the construction industry. These businesses supply materials to tradespeople and DIY customers, so employees need to be confident advising on products from timber and aggregates to plumbing, electrical, and landscaping supplies. A good grasp of building materials is helpful, but many merchants offer training.
Strong customer service skills are essential
Staff deal with busy tradespeople who rely on fast, accurate information. Being able to communicate clearly, handle enquiries, and build rapport with customers helps maintain loyalty. Problem-solving is another key skill, especially when customers need help choosing suitable products.
Working in a builders’ merchant also often involves physical tasks
This includes lifting heavy materials, loading vehicles, and organising stock, so good physical fitness and an understanding of manual handling are valuable. Many roles require the use of forklifts, pallet trucks, or saws, so health and safety awareness is vital. Some positions may require a forklift licence, although employers usually provide this training.
Teamwork is crucial
Builders’ merchants rely on cooperation between trade counter staff, yard workers, delivery drivers, and sales teams. People who are reliable, organised, and adaptable tend to thrive in this environment.
A range of builders merchants jobs can be found on sites such as bmcareers.com/distributors-and-builders-merchants-vacancies/. New stores are being opened regularly, so it is a growing industry.
Basic IT and admin skills are also important
Staff use computer systems to check stock, process orders, and manage deliveries. Accuracy matters, especially when dealing with trade accounts.
