5 common CCTV problems

CCV is a fantastic resource for many purposes, but even the most high-tech can experience the occasional problems. Here are five common issues to know, and tips for solving them.

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  1. Camera Connection and PowerA very basic problem can simply be a lead that has disconnected or a network that has gone down. IP cameras will usually have an LED indicator that transmits network data, but it can be integrated into the camera body where you can’t see it.

    If the camera LEDs aren’t illuminated, make sure that the camera is actually plugged into the wall. If it’s mains-powered and not battery-powered, check it is receiving the right wattage, as some of the more complicated models, such as pan-tilt-zoom cameras, need more wattage than typical plug supply.

    2. Ping the camera to tackle connection issues

    You can check the camera directory to see the camera’s IP address, and then ping it to test the connection strength, using your smartphone or camera. Use your Windows search engine to type ‘CMD’ and then see the DOS command prompt. When prompted, type in ‘ping’ plus your IP address.

    You’ll be shown a message such as ‘destination host unreachable’ or ‘request time out’ if it’s offline. Then check the device to see if it shares a network with your camera. If the camera shows the network, use your browser to try to connect.

    3. Wrong Username and Password

    If you find you can ping your camera but can’t connect to it, you may have entered the wrong login or password. This applies to all kinds of CCTV cameras, whether being used for security or for a CCTV drain survey Birmingham delivered by a provider such as https://www.wilkinson-env.co.uk/drainage-services-cctv-surveys-midlands/cctv-drain-surveys/cctv-drain-surveys-birmingham/.

    4. ARP Tables

    These are found on the outside of the camera and you can use these to cross-reference the camera’s IP and MAC addresses to find out what’s wrong.

    5. IP Conflicts

    It’s also important to check that there are no IP conflicts if you have more than a single camera. Check that they have different IP addresses or this can prevent your access.

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